1  How long does shipping take?

USA: USPS Priority Mail : 3-5 Business Days  
****Due to COVID-19 Shipping can take 7-10 days

2  How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.

3  Where do you ship from?

Our shipping facility is currently located in Woodbridge, Virginia

4  My payment won't go through? 

Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at thecheveuxstore.com :)

5  How do I know which color to choose?

All of the hair comes in what call Natural color with is a mix between 1b & 2.  

6  Can Cheveux  Bundles be dyed?

Our extensions are 100% virgin hair that has not been colored. Although they were constructed to accept color, we do suggest all coloring to be done by a licensed professional with experience in color. Dyeing may lead to shortening the lifespan the hair and possibly cause damage if not done correctly. We also recommend not lightening using bleaching agents.

7  Can I use hot tools on my Cheveux Hair?

Yes, with the aid of a lightweight heat protectant spray.

8  Can I shampoo my Cheveux Hair?

Absolutely, it is best to use Sulfate-Free Shampoo along with a hydrating conditioner. Leave-in conditioner and heat protectants will prolong your Cheveux Hair lifespan.

9  How often do I shampoo Cheveux Hair ?

It is best to Shampoo your Cheveux Hair no more that every 1-3 weeks depending on your lifestyle and the hair texture installed.  We recommend avoiding heavy oils and we also do not recommend you shampoo more than once a week.  

10 How long does Cheveux Hair extensions typically last?

The lifespan of  your  Cheveux Hair is anywhere from 6 months to over a year, depending on how you take care of your hair

11 My Luxury Bundles are shedding, what do I do?

Some shedding is normal within the first couple wears, just like your own hair! But if you feel your Cheveux Hair is  shedding excessively, please feel free to contact us. thecheveuxstore.com